FAQS

    General

    1. What is SD Gundam Capsule Fighter Online (SEA) all about?

      SD Gundam Capsule Fighter Online (SDGO) is a free-to-play 3D Online Shooter produced by Bandai Korea, and developed by South Korean based PC game company Softmax, which allows players to take command of Units involving all Gundam eras such as: Universal Century, Cosmic Era (Gundam SEED), Future Century (Mobile Fighter G Gundam) and many more!

    2. How do I create a SD Gundam Capsule Fighter Online SEA account?

      Existing Cherry Credits account holders may log into the game with their Default Game Login ID or registered email address and Cherry Exchange password.

      If you are not an existing Cherry Credits account holder, please sign up an account for free!

    3. I tried running the game, but why do I keep seeing the “Network Connection Failed” message?

      If you are encountering this problem, the game service may be under maintenance. Please stay tuned to our website for the latest maintenance notices and patch timings.

    4. I tried to log into the game with my account but I received a "Login Error" message.

      Please check that you have entered the correct login ID and password. This can be your Cherry Account game ID or registered email address. All registered Cherry Account can access the game.

      If you have further problems, please login to your Cherry Account > Cherry De Games and check your SD Gundam Online Game Login ID and Password.

    5. I am certain that my login ID and password are correct, but why am I receiving an "Invalid UserID or Password" error message?

      Your Game ID or password probably contains special characters or symbols such as ''#', '$' etc. You will need to change your password in Cherry Exchange to exclude the special characters.

      If you are unable to login using your Game ID, please use your registered Cherry account email address.

      You can check and change your Login ID and Password in Cherry Account > Cherry De Games.

    6. I tried to log into the game with my account but I received a "Authentication Fail" message.

      Please ensure that you have verified your email after signing up. Check your spam/junk mail folders if you do not receive the activation email in your inbox.

      If you did not receive the activation email, you can resend it by logging into Cherry Exchange.

    7. How do I identify GMS (Game Masters) in the game?

      GMs will have the prefix (GM) and their names appear in yellow.

    8. Is SD Gundam Capsule Fighter Online SEA Free to Play? Will it stay free to play?

      Yes! SD Gundam Capsule Fighter Online SEA is a free-to-play game. SD Gundam Capsule Fighter Online SEA makes money through selling Cash items in the game’s Cash Shop. Players are not obligated to buy these items but many opt to do so as they add another element of fun to the game.

    9. Can everyone access and play SD Gundam Capsule Fighter Online SEA?

      Yes, everyone can access and play SD Gundam Capsule Fighter Online SEA as long as you have a Cherry Credits account.

      Unfortunately, if you happen to be living in a country which is out of our service region, you will not be able to access our service.

      There are several versions of SD Gundam Capsule Fighter Online SEA. Besides our service in Singapore, Malaysia, Philippines and Australia, the developer has also licensed out SD Gundam Capsule Fighter Online SEA in South Korea, China, Taiwan, Japan, North America, Thailand and Indonesia. To protect the licensees’ interests, users from the aforementioned licensed regions are blocked from playing our SD Gundam Capsule Fighter Online SEA service.

    10. Where can I download the game?

      You may download the SD Gundam Capsule Fighter Online SEA full client from the download page.

    Game Play

    1. Can we change our character names?

      No, character names cannot be changed after creation.

    2. How do I take a screenshot?

      Press “Prt Sc Sys Rq” key on the keyboard to take screenshot in game. The image will be saved in the default folder: “C:\CherryDeGames\SD Gundam Online\Screenshots”. The folder will not be created until you take your first image.

    3. Why is there no sound in game play?

      Go to "Options" in game at the top-right hand corner.
      Go to Sound options and ensure all the sound options are "Checked"
      Try both sound card options for Dolby sound card and also integrated motherboard option.

    Account/Personal Info

    1. Why do I have to completely fill in my account info?

      A completed account will entitle you to our full customer service support and account support tools when you encounter problems with your account. A completed account would also allow you to fund your account with Cherry Credits (CC) which will be required if you would like to use the in-game Cash Shop to purchase items.

    2. How do I know if my account is a completed account?

      You would have entered information such as your full name, your date of birth, a 6-digit security PIN, a default game login ID and a set of secret question and answer if your account is completed.

      To check, you may login to https://exchange.cherrycredits.com. If your account is not completed, you will be prompted to input the above mentioned information.

    3. How do I protect my ID and password?

      Do NOT share your account information with anyone. Do NOT download any illegal software, or play on a computer that might already have illegal software installed. Do NOT give away your account information to ANYONE who claimed as GM or admin, our GM and administrators will NEVER ask for your password.DO check your computer for keyloggers/viruses with anti-virus software regularly.

    Redemption Instructions

    Please ensure you have an in-game character before redemption

    1. Go to the Redemption Site
    2. Login to your Cherry Credits account
    3. Enter your Coupon or Promo Code
    4. Click Redeem
    5. Login to the game
    6. Go to Storage
    7. Select the Gift Box tab
    8. Check the box and click receive. The item will be transferred to your inventory.

    Game Abuse Policy

    Game Abuse Policy

    The Game Abuse Policy is effective as of 7th March 2012.
    Users found violating the policies will be penalised in accordance to the violation.

    All penalties stated are the possible actions taken upon your account and characters based on the intention of your actions if you are caught performing or attempting to perform the following offences.

    All reports and observations will be thoroughly investigated by a Game Master.

    Definitions and Disclaimers

    1. When an account is banned, players will not be able to access his/her SD Gundam Capsule Fighter Online SEA Game Account. Players will still be able to access his/her Cherry Account and other CC supported games.
    2. Permanent Account Ban refers to an indefinite suspension of the player’s account. Player will not be able to access his/her account. Permanent Account Ban may be imposed at the Game Master’s discretion depending on the severity of the offence committed.
    3. Mandatory Inventory Wipe refers to wiping of all characters' items, in game currency and storage within the same SD Gundam Capsule Fighter Online SEA Game Account across all servers unless stated otherwise.
    4. All GM decisions are final in the game.
    5. Appeals will not be entertained.
    6. Items and in game currencies once removed will not be reinstated or refunded under any circumstances.
    7. All Cash Items with expiry duration will not be refunded when the game account is banned for violating the game abuse policy.

    Duping and Exploiting Bugs

    Violation Offense
    1st 2nd
    Duping/Exploiting Bugs
    Duplicating an Item by exploiting in-game bugs. Seven (7) days Game Account Ban & Mandatory Inventory Wipe Permanent Game Account Ban along with all accounts related to that I.P.
    Related account (Duped/bugged item passed through account)
    Exploiting any bug in SD Gundam Capsule Fighter Online SEA to gain unfair advantage in the game.
    Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.
    Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.

    Hack/Cheat

    Violation Offense
    1st 2nd
    Hack/Cheat
    Engage in or promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software. Fourteen (14) days Game Account Ban Permanent Game Account Ban
    Use or distribute 'auto' software programs, 'macro' software programs or other 'cheat utility' software program or applications.
    Partying with characters using or distributing hack/cheat programs
    Advertising websites that contain hacking/cheating programs and procedures, Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft
    Violating the privacy of any account, performing account abuses and hosting of hacked items

    Account and Item Sharing/Trading

    Shanda Games does not endorse selling or trading of accounts.
    Players engaged in such activities responsible for any risk involved. All emails to Game Masters concerning Account and Item Sharing / Trading will be disregarded.

    Violation Offense
    1st 2nd
    Account and Item Sharing/Trading
    Intention to execute cash transactions for items and similar trades. Fourteen (14) days Game Account Ban

    Mandatory Inventory Wipe for all characters.     		Permanent Game Account Ban

    Mandatory Inventory Wipe for all characters.
    Intention to conduct illegal trading and transfer of account/s. Advertisement of intent to or commission of the act of buying, selling, trading or sharing, or transferring any access to your account, character/s or item/s.

    Chat/Communication

    Violation Offense
    1st 2nd
    Chat / Communication
    Flooding/Spamming - Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [all caps] in an attempt to disturb other users, spamming or flooding [posting repetitive text]. 1 (One) In game warning/Removed/ disconnected from Game Two (2) day Game account ban
    Causing disruption of Official In-Game Events by harassing participants and event facilitators
    Attempting to go around the profanity filter by using special characters and alternating letter types.
    Harassing GM's or other Staff of Shanda Games.

    Communicating with in-game GM using rude language or spam messages.     		Five (5) day Game account ban
    Transmit or facilitate distribution of Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person's view, objectionable. Five (5) day Game account ban

    Harassment

    Violation Offense
    1st 2nd
    Harassment
    Spreading of false rumors about the Game, the Company and other players (Subject to Interpretation) 1 (One) In game warning/ Removed/ disconnected from Game 1 (One) In game warning/ Removed/ disconnected from Game
    Improper use of game support or make false reports to Shanda Games. Three (3) day Game account ban
    Guilds are created with racist, sexist, anti-religion, anti-ethnic, or other hate mongering philosophies or purpose Guild Name will be changed at GMs discretion. Guild may be disbanded.
    Harass, threaten abuse, disparage libel, slander, embarrass, or do anything else to another Member, guest or Shanda Game employee. Permanent Game Account Ban
    Player will be reported to local legal authorities.
    Impersonation of a well-known or popular player/guild for malicious purpose. Permanent Game Account Ban Player will be reported to local legal authorities.

    Inappropriate Names

    Violation Offense
    1st 2nd
    Inappropriate Names
    Sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethically offensive language vulgarity. Fourteen (14) days Game Account Ban If player continues to create multiple accounts with inappropriate Names, the player’s game account will be banned for an indefinite period.
    Impersonate Game Master, indicate that you are a Shanda Games employee or a representative of Shanda Games, or attempt to mislead Members or guests by indicating that you represent Shanda Games or any of Shanda Games licensors or affiliates. Fourteen (14) days Game Account Ban
    Names in violation of intellectual property rights Names that associate with trademark, copyright or any propriety rights. Nickname of the player’s character will be changed at the GM’s discretion.
    Use of special characters in name.
    * Users with inappropriate nicknames may not be able to receive in-game event rewards subjected to Game Master’s discretion.

    Other Offenses

    Violation Offense
    1st 2nd
    Chat / Communication
    In-game advertising of unapproved marketing purposes.

    Post messages for any purpose other than personal communication, including, without limitation, advertising, promotional materials, chain letters, pyramid schemes, or make any commercial use of our Service.

    Example: Gold Selling and Item selling for real currency.    		 1 (One) In game warning/Removed/ disconnected from Game Three (3) day Account Ban
    Fraudulent purchases of in-game items using CC.

    If player is found to have fraudulently purchased CC and spent it on SD Gundam Capsule Fighter Online SEA.     		Permanent Game Account Ban. Mandatory Game Account inventory wipe.

    Player will be reported to local legal authorities.